A Detailed Guide to Learn Why QuickBooks Stopped Responding

Are you stuck in the QuickBooks stopped responding issue while performing some crucial accounting tasks? This issue may appear with or without an error message. It arises when the software crashes or freezes. The reasons responsible for this issue are problems with Windows system files, a long company name, a corrupted hard drive, etc. Additionally, it also arises when QuickBooks crashes while trying to change a user’s password.

Consequently, it will create a hindrance to the work and further decrease the business productivity. Running the QuickBooks Install Diagnostic Tool, Quick Fix My Program, and renaming the QBWUSER.ini file could be effective solutions to resolve the issue.

If you have been struggling to use software smoothly, but it keeps freezing and stops responding, this blog will surely help you resolve the issue. Otherwise, you can contact our professionals to do it error-free. Dial +1.833.802.0002 to talk to discuss your queries with a QB Expert.

Have an overview of the list given here to get the idea of why the error occurred and what caused it.

• The primary reason why this error occurs is a long company name.

• It could occur due to damaged company files.

• Corruption of the hard drive can also trigger this.

• The error might occur due to the Windows Operating System.

• The damaged program files may be the reason you received this error.

• Due to the improper installation of QB, this error occurs.

• Because QuickBooks is conflicting with other programs running on the computer.

• If QuickBooks needs components like CPU, memory, disk space, etc, to operate the software smoothly.

Recommended To Read: How To Fix QuickBooks Error 6000?

Here are the solutions that can be used to eliminate the QuickBooks stopped responding issue. Let’s walk through the steps carefully:

• Download QuickBooks Tool Hub and save the file to an easily accessible location.

• Open the QuickBooksToolHub.exe file by double-clicking it.

• Install the Tool.

• Follow the on-screen guidelines and agree to the terms and conditions.

• Close all programs running on the computer.

• Open QuickBooks Tool Hub by double-clicking on its icon.

• Go to the Program Installation tab.

• Choose QuickBooks Install Diagnostic Tool.

• You need to wait for at least 25 minutes and let the tool work.

• After the repair finishes, restart Windows and open QuickBooks again. 

• Open QuickBooks Tool Hub.

• Choose Program Problems.

• Click Quick Fix My Program.

• Start QBDT and open your data file.

• Initially, you are required to open the folder where you have saved the QBWUSER.ini file.

Users[Your user name]AppDataLocalIntuitQuickBooks [year]

In case you can’t see the files, you should enable the hidden files and folders.

• Now, right-click the QBWUSER.ini file and tap Rename.

• After this, add old at the end of the file name. For instance, QBWUSER.ini.old.

• Rename the EntitlementDataStore.ecml file and open QBDT again.

In short, it could be considered that QuickBooks stopped responding is a common issue that the software encounters. A corrupted hard drive or a long company name are some of the reasons that trigger such an issue. For this, you can use the QuickBooks Install Diagnostic Tool, Quick Fix My Program, and rename the QBWUSER.ini file to eliminate this issue. Hopefully, the information is enough to help you, but if you still face the error, dial +1.833.802.0002 to talk to an expert. 

Read Also: Why my QuickBooks has Stopped Working?